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  • What are your 3D prints made from?
    Our 3D prints are typically made from PLA (Polylactic Acid), a biodegradable plastic derived from renewable resources like cornstarch or sugarcane. All materials are chosen for their quality and lower environmental impact.
  • Do you offer gift wrapping or personalised notes?
    Currently we don't offer this service.
  • How do I place an order?
    Simply add your chosen items to your cart and proceed through our secure checkout. We accept most major payment methods, including credit/debit cards and Apple Pay. We don't currently accept Paypal unfortunately, but are looking to offer this method in the future.
  • How can I contact you?
    You can reach us via the Contact Us page or email contact@pango-pango-com. We aim to reply within 24 hours (Monday to Friday).
  • Can I cancel or change my order after placing it?
    If we haven’t started printing yet, we’re happy to cancel or update your order. Please contact us as soon as possible.
  • Can I customise a design or request a bespoke print?
    Absolutely! We welcome custom orders. Send us your idea or file, and we’ll advise on what’s possible, including material options and pricing.
  • Are your products eco-friendly?
    Yes. Sustainability is important to us. We use plant-based PLA filament, minimise waste during production, and reuse packaging wherever possible. We’re always looking for ways to reduce our footprint.
  • Are your prints painted or finished?
    Some items are offered with a hand finish, while others are sold as raw prints. Each product listing specifies the finish.
  • How long does delivery take?
    Most orders are printed and dispatched within 5 working days. For bespoke prints requiring new design work please allow longer. For these orders we will keep you updated on the progress of your order and send a proof for you to approve before printing takes place.
  • How much does shipping cost?
    Shipping is calculated based on your order size and is calculated at checkout. We offer free UK delivery on orders over £50 and use recyclable or reused packaging where possible.
  • Where do you ship to?
    We currently ship across the UK. For international orders please contact us.
  • What is your returns policy?
    We accept returns of non-custom items within 14 days of delivery. Items must be unused and in original condition. Custom or personalised orders are non-refundable unless faulty.
  • What if my item arrives damaged?
    Please contact us within 48 hours of receiving your order, with photos if possible. We’ll arrange replacement or refund.
  • How do I return an item?
    Contact us first so we can guide you through the return process. Please reuse original packaging if you can — it’s better for the environment.
  • What steps do you take to be more sustainable?
    We use eco-friendly materials like PLA, minimise production waste, reuse packaging, and offer made-to-order printing to avoid overproduction. I also offer local free delivery/collection within the Rutland area.
  • Can I recycle my 3D print?
    Our prints are produced using PLA which is biodegradable and are mounted on paper or card with a wood/glass frame, so if you decide at any point you no longer want your product it can be broken down and recycled. We’re happy to advise on the best disposal options if needed.
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