Privacy Policy
A Legal Disclaimer
We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and store your information when you visit and shop with us at Pango Pango.
1. Who we are
Pango Pango is an independent retailer specialising in 3D printed products.
Our website address is: www.pango-pango.com
If you have any questions about this policy or your personal data, please contact us at:
Email: contact@pango-pango.com
2. What personal data we collect
We collect the following information when you use our site:
Name
Contact details (email address, phone number)
Shipping and billing address
Payment information (processed securely via third-party providers like Stripe, PayPal, etc. — we do not store card details)
Order history
IP address and browser information (for site analytics and security)
3. How we use your data
We use your personal data to:
Process and fulfil your orders
Communicate with you about your order or queries
Send order updates, confirmations, and customer service responses
Improve and optimise our website and services
Comply with legal and tax obligations
With your consent, we may also send you occasional updates or promotions via email. You can opt out at any time.
4. Sharing your data
We only share your information when absolutely necessary:
With payment providers (e.g. Stripe, PayPal) for secure transactions
With delivery partners (e.g. Royal Mail, couriers) to dispatch your orders
With website hosting and IT service providers to operate and maintain the site
If required to do so by law or to protect our rights
We do not sell or trade your data with third parties.
5. How we store your data
We store your data securely using reputable service providers and platforms. All data is protected using appropriate technical and organisational measures. We retain your data only for as long as necessary to fulfil your order, meet legal requirements, or until you request its deletion.
6. Your rights under GDPR
As a customer in the UK or EU, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent for marketing communications
File a complaint with the UK’s Information Commissioner’s Office (ICO)
To exercise any of these rights, please email us at contact@pango-pango.com
7. Cookies
We use cookies to improve your experience, track usage of the site, and enable features like the shopping cart. You can manage your cookie preferences via your browser settings. For more information, please see our [Cookie Policy].
8. Changes to this policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with the date of update.
9. Contact us
For any questions regarding your privacy or this policy, please contact: contact@pango-pango.com